We looked at people’s records which showed that care plans set out people’s individual care needs. They were up to date and the records showed they had been reviewed on a regular basis and adjustments made when a person’s care needs changed. The provider had policies and procedures in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards .
There were enough staff available to meet people’s needs and staff had the training required to ensure that they delivered safe care to people. In particular, the provider had ensured that staff had received training in supporting distressed people living with dementia to reduce the number of incidents in the home. The registered manager used a tool which looked at the needs of people to calculate the staffing levels needed on each unit to keep people safe. There was concern about the continued use of agency staff and the registered manager was working to recruit more staff so there was less reliance on agency staff to cover shifts. The provider’s recruitment processes ensured that staff were safe to work with people living at the home.
Mercy Care Centre
Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 19 July 2018. My grandad was in for respite recently and he loved it, I couldn’t believe the home was only open for a few weeks, the staff were amazing, really friendly and professional. Management put us instantly at ease and we enjoyed a short break without any worry or doubt. I would highly recommend Abbey Court to anyone, it’s a cut above the rest. The service had a quality assurance system and records seen by us showed that shortfalls were addressed promptly. We observed that at times people were left unattended for long periods in communal areas in the home.
The following summary is based on our observations during our visit, our discussions with people who used the service visiting relatives and staff who supported them. We also looked at seven people’s care records, management records and other documentation. Although staffing levels were sufficient to meet people’s personal care and support needs, further action was needed to ensure people had sufficient stimulation and occupation. Systems in place to monitor the quality of care provided were not always effective. They had not identified the concerns we found at this inspection and did not support the provider to drive improvements in the care people received.
Book a Visit
There were no restrictions on when people could visit the service. People and their relatives had been consulted about the care they wanted to be provided. Staff knew the people they supported and the choices they made about their care. People were offered the opportunity to pursue their interests and hobbies.
Staff had undertaken training in infection control and prevention. We noted that additional housekeepers had been recruited and there were now policies and procedures in place in relation to cleaning within the home. Staff knew how to recognise and report any concerns so that people were kept safe from harm and background checks had been completed before new staff were appointed. Where people had been unable to make the decision to live at the home the provider had submitted appropriate applications for assessment under the Deprivation of Liberty Safeguards. Where people were not able to make decisions for themselves decisions had been taken in their best interest and family members had been included in the decision making process.
Qu'Appelle Care Home
Medicines were safely managed and administered to people in a timely manner. Staff had received training in infection control and how to minimise the risk to people by using protective equipment. The environment had been updated and now supported people living with dementia. Abbey Court Care home is registered to provide accommodation and nursing care for up to 88 people some of whom may be living with a dementia. The ground floor provides residential and nursing care to people in the Sunflower and Jasmine units.
Social media provides an up to date window on the activities within a provider's setting. This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. We have a ground floor with a lift to the first floor, providing easy wheelchair access. We have an activities organiser, a mini bus with wheelchair access, an enclosed garden, hairdresser, salon, choice of lounges, full wheelchair access and a lift to all floors.
We reviewed the audits the acting manager had carried out in July 2013. We saw audits were part of the provider’s overall compliance regime. Systems for assessing the quality of the service wee adequate. People and where appropriate, their representative, were involved in reviewing their care plans.
This care home is outstanding you are made so welcome as soon as you go through the door, nothing is too much for the staff and we are greeted with a friendly face, tea, coffee and cake. We identified two people who were not provided with any personal care for more than 6 hours. The staff told us they had not got round to helping them as they were too busy.
Call now for more details - staff are happy to answer any of your questions about care. For more details - staff are happy to answer any of your questions about care. To see the full list of family announcements, visit this section of the StokeonTrentLive website where you can search by name, date and location. If you are a customer and would like to report any food problems, you can do that on theFood Standards Agency Report Centre. At other times we offer an answer phone service so please leave a message and we'll call you back.
There were 86 people living in the home on the day of our inspection. At the last inspection we found two breaches of our regulations. We found that the provider was not keeping people safe from the risk of abuse and that they had failed to submit notifications of events they were required to tell us about by law. Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve the key questions of safe and well led to at least good. At this inspection we found that the provider had made the improvements necessary to meet all the requirements of the regulations.
No comments:
Post a Comment