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We reviewed the information and data available to us about Abbey Court Nursing and Residential Home on 3 November 2022. We have not found evidence that we need to reassess the rating at this stage. We reviewed the information and data available to us about Abbey Court on 3 November 2022. Despite the bad weather the recent fete they held was a great success with everyone taking part and making the best of it.
Regulatory Assessment We have been assessed by the care regulator in our approach to infection control. Virus Testing We are testing for viral infection when symptoms present within our care setting. Safe Visiting Space We have a safe visiting space We provide a safe visiting space. – there are some services which we can’t rate, while some might be under appeal from the provider.
Meet our Team
We ensure staff are kept up to date on the latest training, so you can be confident that your loved one will always receive the very best care and companionship with us. Description Our bedrooms are beautifully decorated with en-suite facilities. Residents are encouraged to bring along some home comforts for the personal and familiar touch. Our Building and Facilities The home is modern and homely, offering a supportive environment with en-suite bedrooms and comfortable lounge areas.
– the service isn't performing as well as it should and we have told the service how it must improve. All staff are welcoming, friendly and empathetic towards all who visit. This included looking at the support that was given to them by the staff. The provider did not complete accurate records for each person. We saw people were supported to maintain a healthy weight through their diet. Information on how to raise a complaint was displayed around the home, should people who lived there or their relative wish to raise a concern.
Services offered at Abbey Court Care Home
We observed on the dementia floor that several people appeared unkempt. We spoke with staff and checked people's personal care records to check if people had received personal care. Staff were unable to tell us and personal care records had not been completed. Staff had been supported to assist people in the right way, including people who lived with dementia and who could become distressed. People had access to a range of healthcare professionals when they required specialist help. The design of the floor reserved for people who lived with dementia had many positive features.
Specialist care designed to meet the challenges faced by people living with dementia. Our activities team oversees a busy programme of events, planned with input from residents and relatives, to ensure everyone's social needs are being met and exceeded. There are daily in-home activities, as well as regular excursions and big events for special occasions. To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. – the service is performing well and meeting our expectations.
Services
The duck races attracted a lot of people and the children were really enjoying it. We looked around the home and and it has really been refurbished beautifully. It's good to see the home connecting with the local community. I was really impressed with the care and friendliness of all the staff. Becky is doing a great job as manager and has a great team to assist. All credit to Simon and his assistant, doing a great job with all the statutory tests, maintenance and even maintaining the picturesque gardens.
Abbey Court Care Home provides Residential, Nursing, Dementia and Respite care. We have therefore encouraged every provider to open their ‘online windows and doors’ to help you make an informed choice. The profile score is a measure of how much information has been provided. People were not always offered choice around what food they would like. There were no pictorial aids available for people and menus did not reflect the food on offer, so people were unable to choose.
Our website is free to use, we are proudly independent, and we never take referral fees. Abbey Court offers residential, nursing and dementia care to older people with varying levels of need. All of the residents have their own personal care plan, recognising their individual needs and wishes.
People were not consistently helped to stay safe as some of the arrangements for people’s medicines were not always safely managed. Although people told us that they felt safe in the service, there were times when there were not enough staff to meet people’s needs on the nursing wing. At that inspection we found the service was not meeting all the essential standards that we assessed. We found breaches in relation to the regulations regarding cleanliness and infection control, privacy and dignity and how the provider ensured the quality of the service. However, the use of agency staff impacted on the care people received as agency staff were not always aware of how to personalise their care. Staff and systems in the home did not always support people’s dignity.
One person was trying to get up out of the chair but could not and was moving towards the edge of the chair. We saw by looking at their care records they had been assessed as being at a high risk of falling and had recently fallen from their chair and been found kneeling on the floor. We received positive feedback about the performance of the registered manager. People who lived in the home and their representatives told us that the manager was responsive and had had a positive impact on the way the home was managed. During our inspection on 06 August 2014 we found that improvements had been made.
Staffing levels were not formally calculated using people’s dependency needs. We found that care staff’s work was not organised to ensure that people were safely cared for in communal areas. The housekeeping rota had not been planned effectively as there was only one on duty for the whole home.
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