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The manager had an open and supportive leadership style and met regularly with people and their relatives to discuss any concerns or suggestions. People knew how to raise concerns and had a growing confidence that the new manager would take action to improve the care people received. Most people were happy with the activities they were able to access. However, people living on the Forget-Me-Not unit had not been provided with sufficient activities to keep them entertained and engaged. Connectivity for resident testing, monitoring & communications Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents.
Most of the people we spoke with told us they were being well looked after, although some people told us there were not enough staff around. We identified several areas of concern around the planning and delivery of people’s care. During our inspection on 06 August 2014 we reviewed the action plan with the registered manager and found that some improvements had taken place.
Abbey Court Care Home, Bourne, Lincolnshire
Food and drink were provided to a good standard and people had prompt access to any specialist healthcare support they needed. We did find some areas in which the provider was meeting people’s needs effectively. We went to the Cedars fete on Sunday and have to say it was a brilliant day even though it was raining.
The first floor is reserved for up to people living with dementia. Up to 31 people live on the East wing and up to 21 people live on the West wing. There were 87 people living in the home on the day of our inspection. On the ground floor up to 17 people live in the Residential wing and up to 19 people live in the Nursing wing. Upstairs, up to 31 people live on the East wing and up to 21 people on the West wing.
Care home group
The number of incidents where people were put at risk of harm from other people living at the home had reduced and the provider had ensured that notifications were submitted whenever required. They were offered choices at meal times and encouraged to eat and drink enough to meet their needs. However, people’s independence with food was not supported as there was a lack of food which was accessible for people living with dementia. Medicines were safely stored and staff administered the medicines in a safe methodical manner to reduce the risk of errors.
This report only covers our findings in relation to this topic. You can read the report from our comprehensive inspection by entering ‘Abbey Court Care Home’ into the search engine on our website at At the last inspection the home was rated as requires improvement, at this inspection we found that the provider had made the improvements necessary and was rated as good. Abbey Court Care Home accommodates 88 people in one purpose built building.
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Our last full inspection of the home was conducted in February 2015. At that inspection we identified a breach of legal requirements relating to care staffing levels. We also identified a number of other areas where improvement was required, including medicines management and protecting people’s privacy. In October 2015 we conducted a focused follow up inspection to review care staffing levels specifically and found that the provider was no longer in breach of legal requirements in this area.
Regulatory Assessment We have been assessed by the care regulator in our approach to infection control. Virus Testing We are testing for viral infection when symptoms present within our care setting. Safe Visiting Space We have a safe visiting space We provide a safe visiting space. – there are some services which we can’t rate, while some might be under appeal from the provider.
Caring
During this follow up visit we found the home had made improvements in relation to the environment in which people live and the way the provider assured itself of the quality of care it provided. During our inspection on 06 August 2014 we looked at people’s care records and found that they were now managed in a consistent way. This meant that staff could access information quickly when required. During our inspection on 06 August 2014 we met with the registered manager and reviewed the action plan and found that some improvements had been made. CQC is required by law to monitor the operation of the Mental Capacity Act, and Deprivation of Liberty Safeguards and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way, usually to protect themselves.
Our website is free to use, we are proudly independent, and we never take referral fees. Abbey Court offers residential, nursing and dementia care to older people with varying levels of need. All of the residents have their own personal care plan, recognising their individual needs and wishes.
The home is split into four units with a nursing unit and a residential unit down stairs and two secure dementia units upstairs. The home is conveniently located in the residential area of Falcon Way, providing residents with a peaceful environment. The home is modern and homely, offering a supportive environment with en-suite bedrooms and comfortable lounge areas. The home also benefits from a beautiful peaceful garden for our residents to enjoy. We have used our reasonable efforts to ensure the accuracy of the data used in this website. Any reliance you place on such information is therefore strictly at your own risk.
The first floor is split into two secure dementia care units Bluebell and Forget-Me-Not. There was a calm, relaxed atmosphere in the nursing wing and we saw that staff had time to engage with people individually and provide them with the personal assistance they required. People told us that they received the support they needed at the time they wanted it. During our inspection on 28 November 2013 we found that people’s care and treatment was not always planned and delivered in a way that was intended to ensure people’s safety and welfare. The provider was asked to send us an action plan which set out the actions they would take to meet compliance. Autumna is the UK's largest and most comprehensive later-life living & elderly care directory.
Regular day trips are arranged and a wide variety of entertainment organisations are regularly invited into our home to provide activities for residents. With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider. We reviewed the information and data available to us about Abbey Court Care Home on 3 November 2022.
There was a comprehensive system in place to monitor the quality of the service provided. However the provider had not reacted to concerns raised by staff and people using the service around staffing levels. We saw the provider did not respond to incidents to ensure systems were reviewed to reduce the risk of them re-occurring. The home is a purpose built care home and has a bed capacity of 88. On the day of our visit there were 68 people living at the home. The home has two floors, the downstairs unit was for people who needed nursing and residential and the first floor unit which was for people with dementia.
We spent 60 minutes watching people who were sitting in the first floor lounge. The outcome of the observation had improved since our last inspection, however we identified some issues where staff did not offer choices and did not ensure people’s dignity was respected. People using the service and staff told us there were not enough staff to provide care for people in a timely fashion.
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